• Terms and Conditions

Terms and Conditions

These terms and conditions apply to purchases made on this web site from Reward Supply Co Pty Ltd, a division of E.CF Group SA ("Reward Hospitality").

1. Orders & Delivery

All orders placed through this web site are subject to confirmation and acceptance by Reward Hospitality.

Reward Hospitality may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Reward Hospitality requests payment for increased prices, you may cancel the order by giving notice to Reward Hospitality, which must be received within seven days of the announcement of the increase.

Freight charges may apply for deliveries to regional or distanced locations.

If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Reward Hospitality may charge you additional delivery fees.

Once the goods are delivered it is your responsibility if they are lost or damaged, however, they will remain the property of Reward Hospitality until paid for in full.

2. Price & Payment 

For each online order, you must pay the applicable price for the relevant goods confirmed by Reward Hospitality. 

Your order and credit card details are safe and secure. All personal and credit card information provided to Reward Hospitality is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data.

3. Your Account

You agree to take responsibility for the safekeeping of your username and password. You are liable if your username or password is used by an unauthorised person. You agree to release and indemnify Reward Hospitality in connection with any use (whether authorised or unauthorised) of your user name or password. Reward Hospitality may suspend or cancel your account at any time without prior notice.

4. Pictures & Imagery

Reward Hospitality aims to include up-to-date pictures of all of the goods on this website. However, pictures of goods may differ from the actual goods.

5. Privacy

Reward Hospitality will comply with E.CF's Privacy Policy. Reward Hospitality will not reveal your personal information to external organisations except for the purposes of fulfilling your order.

6. Liability 

Any liability of Reward Hospitality in connection with goods or services supplied to you is subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Reward Hospitality be limited to:

- in relation to goods, the replacement of the goods or the supply of equivalent goods; and
- in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

7. Changes To Terms

Each order is governed by the terms and conditions current when the order is placed. Reward Hospitality may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

8. Applicable Law

All purchases under this website and these terms and conditions are subject to the laws of Queensland, Australia.

9. Trading Terms

These terms and conditions form a subset of Reward Hospitality Trading Terms and Conditions.

10. Copyright 

By using this site you have been deemed to have read and agreed to the Reward Hospitality Group Copyright statement.

11. Disclaimer

By using this site you have been deemed to have read and agreed to the Reward Hospitality disclaimer.

12. Gift Card 

Please check HERE for a PDF copy of our Gift Cards terms and conditions.

13. Welcome Discount 

Offer available to online purchases only. To qualify for the Welcome Discount, customers must enter the promo code upon checkout. Discount is only valid for online purchases over $100, excludes all equipment and can only be used once per customer. This offer is not valid in conjunction with any other discount code/s and cannot be applied to previously placed orders or products not in stock at the time of purchase. Reward Hospitality reserves the right to alter or cancel this promotion at any time. Standard terms and conditions also apply.  

14. Price Match Promise

Reward Supply Co PTY LTD Price Match offer applies to any lower published price for an in-stock, like-for-like product offered on the same terms in Australia and is exclusive of customer discount or rebate. Like-for-like means Goods should be the same brand and specification (colour/ make/ model/ size etc). The goods must be offered with the same delivery service and warranty as Reward Supply Co PTY LTD and the competitor must be in stock and available for delivery at the time of ordering. The price will not be matched where there are hidden extras such as delivery charges. In order to qualify, the price must be published in writing in quotation format, or on the competitor's branded letterhead. Reward Supply Co PTY LTD Price Match Promise excludes comparing like-for-like products from companies within the Reward Supply Co PTY LTD group of companies. Reward Supply Co PTY LTD reserves full discretion and the right to refuse a Price Match Promise request, where the above requirements are not met.  

Click here for full conditions of Sale & Trading Terms & Conditions.