Terms & Conditions

1. Shipping

1.1 Where we ship to

We currently only ship within Australian states and territories, with the exception of external Australian territories including Christmas Island, Norfolk Island, Australian Antarctic Territories, and The Cocos Islands.

1.2 Delivery time frame

After your order has been processed it will usually be shipped with Australia Post Parcel Post. Please allow up to 5-7 working days for it to arrive. In some instances (especially for rural or remote locations) delivery may take slightly longer.

2. Returns Policy

2.1 Faulty items

If you have received an order and believe an item to be faulty please contact us as soon as possible with the details of your order and information about the item and the nature of the fault.

2.2 Missing items

We try to ensure that your order is accurately picked and checked before despatch, however if you have received a delivery which does not contain all the items on your original order please let us know. In this situation, we will arrange to have the missing item sent out to you as a priority, or offer a refund for the original price you paid for the missing item.

2.3 Change of mind

Returning goods because you have changed your mind – we are happy to exchange or refund items if you change your mind within 28 days of receiving those items. Any items returned for this reason must be in their original condition and packaging. Before you send an item for a return or refund you will need to contact us for a return authorisation number which must be included with the goods returned.

3. Order Cancellation

You can request to cancel an order at any time before it is despatched or collected from our warehouse. If you wish to do this, please contact us with the details of your order.

4. Pricing and Availability

We try to ensure the pricing and information of the products listed on our site is as accurate and up to date as possible, however occasionally errors may occur. If you have placed an order, and we subsequently discover there is a pricing error we will contact you with the option to either reconfirm or cancel the order. If you choose to cancel the order we will provide you with a refund for the amount you have paid for the goods.

If we discover there is an error in the availability of an item that has been ordered we will contact you with the expected date that the item will become available, and offer you the option to either reconfirm, or cancel the order. If you choose to cancel the order we will provide you with a refund for the amount you have paid for the goods.

5. Eligibility to order

To place an order with Tasmanian Hotel & Catering Supplies you must be over 18 years of age and possess a valid credit or debit card.

6. GST

Prices shown on this site are in Australian dollars and are inclusive of GST at the applicable rate.

7. Payment

Your payment is processed securely using NAB Transact with 3-D Secure Services being used to authenticate the cardholders’ identity. No credit card information is recorded or retained on our website or other systems, and is not used for any other purposes than to process the payment for your order.

We currently accept credit card payments made using either Visa or MasterCard. We take fraud very seriously, and as a result all credit and debit card holders are subject to validation and authorisation by both us and the card issuer when submitting card details for payment.

8. Questions? We're here to help.

If you would like to know anything before or after placing an order you can contact us using the details below.

Email: onlinesales@tashotel.com.au
Phone: (03) 63 44 55 88 or 0411 308 296

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